Last revised: 11 July 2025
These Privacy Policy terms (“Policy”) describe how Surpass IT OU (Reg. Nr. 17154428), Narva mnt 7-634, Kesklinna linnaosa, 10117 Tallinn, Harju maakond, Estonia (“QuickScriptTranscription,” “we,” “our,” or “us”) collects, uses, stores, and protects personal information when you use QuickScriptTranscription.com (the “Website”) and our transcription services (the “Services”). By using the Website or Services, you agree to this Policy together with our Terms of Service.
1. Introduction
1.1. We process personal data to operate the Website, deliver the Services, and meet legal obligations.
1.2. If you do not agree with this Policy, please do not use the Website or Services.
1.3. Where EU/EEA data-protection law applies, we act as the data controller.
2. Data We Collect
2.1. Account & Contact Data: name, email, password or login identifier, and communication history.
2.2. Order Materials: audio/video files and any notes, reference documents, or instructions you upload for transcription.
2.3. Usage & Technical Data: IP address, device and browser type, pages viewed, timestamps, and diagnostic logs (for security and performance).
2.4. Payments: transaction metadata from payment providers (we do not store full card numbers).
2.5. Cookies/Identifiers: small files used to remember preferences and analyze site performance (see §9).
3. Purposes and Legal Bases
3.1. Service delivery & account management (contract).
3.2. Payments, billing & fraud prevention (contract; legitimate interests; legal obligation).
3.3. Security, debugging & service improvement (legitimate interests).
3.4. Service communications (contract/legitimate interests).
3.5. Optional marketing where permitted (consent—you may withdraw at any time).
3.6. Compliance with law (legal obligation).
4. Sharing of Data
4.1. We do not sell or rent personal data.
4.2. We share data only with:
a) Service providers (hosting, storage, payments, email, analytics) under contracts and confidentiality;
b) Professional advisers (legal, accounting) under duty of confidentiality;
c) Authorities when required by law or to protect our rights, users, or systems.
5. Security
5.1. We use industry-standard safeguards (TLS encryption in transit, access controls, hardened environments, least-privilege access).
5.2. Only authorized personnel and vetted processors can access personal data needed for their tasks.
5.3. No method of transmission or storage is completely secure; we continuously work to mitigate risk.
6. Retention
6.1. We keep data only as long as necessary for the purposes in §3 or as required by law.
6.2. As a guide:
a) Account/transaction records: retained for statutory accounting/tax periods.
b) Uploaded media & transcripts: retained for the shortest practical period to deliver and support your order (typically up to 90 days), unless you request earlier deletion or we must retain longer by law.
c) Marketing preferences: until you opt out or become inactive.
7. International Transfers
7.1. If data is transferred outside the EEA, we use recognized safeguards (e.g., EU Standard Contractual Clauses or an adequacy decision).
7.2. Details of transfer mechanisms are available on request.
8. Your Rights
8.1. Subject to applicable law, you may request access, correction, erasure, restriction, portability, or object to certain processing; and withdraw consent where processing relies on consent.
8.2. To exercise rights, contact info@quickscripttranscription.com. We may need to verify your identity.
8.3. You may lodge a complaint with your local supervisory authority (in Estonia: Estonian Data Protection Inspectorate).
9. Cookies and Tracking
9.1. We use essential cookies to run the site and optional cookies (e.g., analytics) to understand usage and improve performance.
9.2. You can manage cookies in your browser; blocking essential cookies may affect core functions.
10. Confidentiality of Your Content
10.1. You retain ownership of uploaded audio/video and related materials.
10.2. We process such content solely to provide the Services, keep it confidential, and disclose it only to authorized personnel or processors under confidentiality—or where required by law.
11. Children
11.1. Our Services are intended for adults (18+). We do not knowingly process children’s data. If we learn we have such data, we will delete it promptly.
12. Changes to this Policy
12.1. We may update this Policy from time to time. The current version will always be available on this page with the revised date.
12.2. Continued use of the Website after changes take effect signifies acceptance.
13. Contact Information
Surpass IT OU
Reg. Nr. 17154428
Narva mnt 7-634, Kesklinna linnaosa, 10117 Tallinn, Harju maakond, Estonia
Email: info@quickscripttranscription.com